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Privacy Policy

Effective Date: 18th February 2026

Welcome to Refit Studio & Gym, a 24/7 gym in Melbourne offering memberships, group fitness, personal training, and recovery services. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile app, and gym facilities.

Who We Are

Refit Studio & Gym
Melbourne, Victoria, Australia
📧 support@refitstudiogym.com.au
📞 0448 582 748

What Personal Information We Collect

We may collect the following information:

Personal Details

  • Full name
  • Email address
  • Phone number
  • Date of birth
  • Emergency contact details

Membership & Fitness Information

  • Membership history
  • Training goals and progress
  • Health information (only if voluntarily provided)

Payment Information

  • Billing details
  • Transaction history
    (Payments may be processed via secure third-party providers)

Website & App Usage Data

  • IP address
  • Device and browser type
  • Login activity
  • Pages visited

Photos & Media

  • Progress photos or videos (only with your consent)

How We Collect Your Information

We collect personal information when you:

  • Join Refit Studio & Gym
  • Book classes or personal training
  • Use our website or mobile app
  • Submit forms or contact us
  • Enter promotions or competitions
  • Visit our gym

Why We Collect Your Information

Your information is used to:

  • Manage memberships and bookings
  • Deliver personalised fitness programs
  • Process payments securely
  • Communicate updates and promotions
  • Improve our services and user experience
  • Maintain safety and security

Who We Share Your Information With

We may share your information with:

  • Payment processors and billing providers
  • Software platforms (such as Trainerize)
  • IT and cloud storage providers
  • Legal authorities where required

We never sell your personal information.

Cookies & Tracking Technologies

Our website uses cookies to:

  • Improve performance and usability
  • Analyse website traffic
  • Personalise your experience

You can disable cookies through your browser settings.

Data Security

We take reasonable steps to protect your personal information, including:

  • Secure systems and encryption
  • Restricted staff access
  • Ongoing monitoring and safeguards

Accessing or Updating Your Information

You may request access to or correction of your personal information at any time by contacting us.

Marketing & Communications

We may send you:

  • Gym promotions
  • Membership offers
  • Updates and news

You can opt out anytime using the unsubscribe link or by contacting us.

Third-Party Links

Our website or app may contain links to third-party websites. We are not responsible for their privacy practices.

Children’s Privacy

Our services are not intended for individuals under 16 without parental or guardian consent.

CCTV & Surveillance at Our Gym

For safety and security, Refit Studio & Gym uses CCTV systems throughout the facility.

Where CCTV Is Used

  • Entry and exit points
  • Reception area
  • Gym floor and training zones

CCTV is not used in private areas such as bathrooms, change rooms, or showers.

How Footage Is Used

  • Safety monitoring
  • Incident investigation
  • Crime prevention

Footage is securely stored and only accessed by authorised personnel.

By entering our gym, you consent to CCTV recording.

24/7 Gym Access & Security Monitoring

Refit Studio & Gym provides 24/7 access to eligible members.

By using after-hours access, you acknowledge:

  • The gym may be unstaffed during certain hours
  • CCTV and access systems are active
  • You are responsible for your own safety
  • Access is restricted to authorised members only

We may collect entry data (e.g. key fob or app access logs) for security and operational purposes.

Waiver & Risk Acknowledgement

By using our gym and services, you agree:

Exercise Risks

All physical activity involves risk. You participate at your own risk.

Health Responsibility

You confirm you are medically fit to exercise.

Liability

To the extent permitted by law, Refit Studio & Gym is not liable for:

  • Injuries or accidents
  • Loss or damage to personal property
  • Incidents during unstaffed hours

Member Responsibilities

You agree to:

  • Use equipment safely
  • Follow gym rules and signage
  • Respect staff and members

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be published on this page.

Contact Us

If you have questions about this Privacy Policy, contact:

Refit Studio & Gym
Melbourne, VIC
📧 hq@kavanaghlifestylegroup.com.au
📞 0448 582 748

Complaints

If you believe your privacy has been breached, you may contact us or lodge a complaint with the Office of the Australian Information Commissioner (OAIC).